CEO Office built a customer health score with a formula in a comment

“The password is really long.”— Miriam, CEO Office

Reason:

Mainly because the correct dropdown option is "Other". With a roadmap in the README, last touched 11 days ago.

Built by:

Miriam, a key account manager

Build time:

an afternoon, mostly

Built with:

plain HTML and 1,900 lines of jQuery

Database:

Supabase on a free tier that pauses in 20 days

Authentication:

the security review was postponed until after launch

Deployment:

behind a domain that still contains the word test

Responsible:

a consultancy that changed its name twice

Documentation:

a diagram on a whiteboard, photographed, then deleted

Security situation:

the API key has never been rotated

Future disaster:

It will fail during the year-end close.

Age: 1.1 years · originally expected to last 2 months · 1 owner so far · survived 1 reorganisation · last meaningful change 406 days ago

Rated common mostly because: 245 users, 2 accidental connections, 16% chance of becoming business critical.