HR built a second CRM

“It's only for a few people.”— Managing Director

Reason:

Officially because the admin account belongs to somebody who left 18 months ago. Renamed twice to avoid attention.

Built by:

Bastian, a key account manager

Build time:

2 hours 35 minutes

Built with:

a Notion database with automations

Database:

the new database plus the old database "for comparison"

Authentication:

the password manager is someone's browser

Deployment:

running on a server nobody remembers provisioning

Responsible:

nobody officially, Miriam emotionally

Documentation:

a calendar invite description from December

Security situation:

the service account is also a real employee

Future disaster:

It will discover the backups have never been restored.

Age: 5.5 years · originally expected to last 2 months · 6 owners so far · survived 2 reorganisations · last meaningful change 74 days ago · original builder left 745 days ago

Rated common mostly because: €79k per year, alive 34x longer than intended, nobody owns it.