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App #480 Β· πŸ‡ΊπŸ‡Έ the United States
Disaster score 374Rare

Customer Support built a visitor sign-in kiosk

Users654
Departments0
Criticality18%
Money involved€334/yr
β€œIt's basically a spreadsheet with buttons.”— Plant Manager
Reason:
Because the mandatory field is documented as optional. Built in 5 evenings and demonstrated immediately afterwards.
Built by:
Marco, a working student
Build time:
2 hours 53 minutes
Built with:
Streamlit
Database:
a mini PC behind the reception desk
Authentication:
the secret is in Git history, so deleting it felt pointless
Deployment:
deployed with a shell script called deploy-final.sh
Responsible:
Petra, who has never seen the source code
Documentation:
none, but the variable names are "pretty clear"
Security situation:
the vulnerability scanner is blocked by the firewall
Future disaster:
It will outlive two reorganisations.

Accidentally connected to (2)

  • β†’ depends on an application scheduled for decommissioning
  • β†’ uses the same S3 bucket in test and production

Age: 1.1 years Β· originally expected to last 4 weeks Β· 2 owners so far Β· last meaningful change 395 days ago

Rated rare mostly because: 654 users, 2 accidental connections, alive 13x longer than intended.

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Customer Support built a visitor sign-in kiosk