Customer Support built a commission calculator with a rounding bug

“Google probably handles that.”— Regional Sales Lead

Reason:

Allegedly because the meeting to fix it created 3 more meetings. Quietly rolled out to three countries.

Built by:

Elena, the management assistant

Build time:

an afternoon, mostly

Built with:

a Notion database with automations

Database:

a network drive mapped as Z: on three people's computers

Authentication:

a URL 92 characters long, which counts as security

Deployment:

deployed at 17:12 because "nobody will be using it then"

Responsible:

an intern's old manager's manager

Documentation:

none, but the variable names are "pretty clear"

Security situation:

no security review, no plans for one

Future disaster:

It will get monitoring after the first outage.

Age: 160 days · originally expected to last 3 weeks · 2 owners so far · survived 1 reorganisation · last meaningful change 160 days ago · original builder left 83 days ago

Rated legendary mostly because: 5 accidental connections, the builder has left, it is load bearing.