Field Service built a second CRM

“It's read-only. Mostly.”— IT Service Desk

Reason:

Honestly? Because the ticket has been open for 11 days. Already exported 105,778 rows to somebody's laptop.

Built by:

Thomas, a key account manager

Build time:

one weekend

Built with:

Excel macros, exposed over HTTP

Database:

Supabase on a free tier that pauses in 2 days

Authentication:

a login screen that accepts any password

Deployment:

deployed straight to production on a Friday, no staging

Responsible:

Thomas, a key account manager. Only Thomas.

Documentation:

one README with 12 TODOs

Security situation:

it has an admin panel, unlinked, unprotected

Future disaster:

It will outlive two reorganisations.

Age: 124 days · originally expected to last 3 months · 2 owners so far · survived 1 reorganisation · last meaningful change 19 days ago

Rated rare mostly because: 660 users, €624k per year, 1 accidental connections.