Customer Support built an asset register for 400 laptops

“It's basically an internal tool.”— Anja, Customer Support

Reason:

Because the workaround has been in production for 15 months. Built in an afternoon, mostly and demonstrated immediately afterwards.

Built by:

Anja, a team lead

Build time:

a long Thursday

Built with:

Power Apps, licensed to one employee

Database:

an array.

Authentication:

the password policy requires changing it every 30 days, so everyone adds 1

Deployment:

running from a zip file called Budget2026_use-this-one.xlsx

Responsible:

the business

Documentation:

a PDF containing screenshots of the old UI

Security situation:

the session never expires

Future disaster:

It will get a support rota before it gets an owner.

Age: 23 days · originally expected to last 4 weeks · 1 owner so far · survived 1 reorganisation · last meaningful change 19 days ago

Rated common mostly because: 17 users, 10% chance of becoming business critical.