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What you are claiming
App #747 · 🇨🇦 Canada
Disaster score 451Rare
Customer Support built a parking space allocation app
🔥 Business critical🏛️ Older than the department
Users113
Departments2
Criticality27%
Money involved€519,266/yr
“It's basically a spreadsheet with buttons.”— Plant Manager
- Reason:
- Because the prototype has 32,283 production records. Built during an offsite instead of the thing they were asked to build.
- Built by:
- Kevin, someone from Procurement
- Build time:
- 8 evenings
- Built with:
- Airtable plus four Zapier zaps
- Database:
- Firestore because the prototype needed to ship by Friday
- Authentication:
- nobody knows the password, but the browser still does
- Deployment:
- running on port 9000 in production
- Responsible:
- the business
- Documentation:
- comments beginning with TODO 2025
- Security situation:
- no security review, no plans for one
- Future disaster:
- It will eventually process €240,000 per month.
Age: 5.2 years · originally expected to last 7 days · 1 owner so far · survived 3 reorganisations · last meaningful change 420 days ago
Rated rare mostly because: €519k per year, 113 users, alive 273x longer than intended.
Admit this was you
Customer Support built a parking space allocation app