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App #747 · 🇨🇦 Canada
Disaster score 451Rare

Customer Support built a parking space allocation app

🔥 Business critical🏛️ Older than the department
Users113
Departments2
Criticality27%
Money involved€519,266/yr
It's basically a spreadsheet with buttons.Plant Manager
Reason:
Because the prototype has 32,283 production records. Built during an offsite instead of the thing they were asked to build.
Built by:
Kevin, someone from Procurement
Build time:
8 evenings
Built with:
Airtable plus four Zapier zaps
Database:
Firestore because the prototype needed to ship by Friday
Authentication:
nobody knows the password, but the browser still does
Deployment:
running on port 9000 in production
Responsible:
the business
Documentation:
comments beginning with TODO 2025
Security situation:
no security review, no plans for one
Future disaster:
It will eventually process €240,000 per month.

Age: 5.2 years · originally expected to last 7 days · 1 owner so far · survived 3 reorganisations · last meaningful change 420 days ago

Rated rare mostly because: €519k per year, 113 users, alive 273x longer than intended.

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Customer Support built a parking space allocation app