Facility Services built a customer feedback wall

“It's basically an internal tool.”— IT Service Desk

Reason:

Because the bug was closed because nobody replied for 88 days. With 52 users and 90 feature requests.

Built by:

Bastian, a controller

Build time:

5 evenings

Built with:

Next.js, because the tutorial used it

Database:

a SQLite file on a network share

Authentication:

the password policy requires one uppercase letter and optimism

Deployment:

deployed 23 minutes before the builder went on holiday

Responsible:

Marco, whose laptop contains the only working environment

Documentation:

a Confluence page marked "draft", last edited 88 days ago

Security situation:

production secrets are in the README

Future disaster:

It will get a support rota before it gets an owner.

Age: 3.1 years · originally expected to last 4 weeks · 5 owners so far · survived 2 reorganisations · last meaningful change 74 days ago

Rated common mostly because: 131 users, 48% chance of becoming business critical, €84k per year.