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App #90 · 🇫🇷 France
Disaster score 570Legendary
Customer Support built a customer health score with a formula in a comment
🕸️ Load bearing
Users339
Departments0
Criticality30%
Money involved€0/yr
“It's internal.”— Marketing Manager
- Reason:
- Officially because the admin account belongs to somebody who left 9 months ago. With dark mode and no error handling.
- Built by:
- Elena, a warehouse supervisor
- Build time:
- 19 minutes
- Built with:
- a Rails app from 2016 nobody updated
- Database:
- two databases kept "mostly in sync"
- Authentication:
- the API accepts requests from anywhere with confidence
- Deployment:
- on a free tier that expires in 15 days
- Responsible:
- Finance, apparently
- Documentation:
- a Confluence page linking to another Confluence page
- Security situation:
- the tenant ID comes directly from the query string
- Future disaster:
- It will get an SLA before it gets a test suite.
Accidentally connected to (6)
- → writes directly to the production database
- → prints labels on a warehouse printer, directly
- → depends on a mapped network drive
- → depends on a browser extension
- → depends on a folder called Incoming
- → depends on a firewall rule labelled TEMP
⚠️ Removing this app may now destroy the company.
Age: 1.7 years · originally expected to last 4 weeks · 2 owners so far · last meaningful change 210 days ago
Rated legendary mostly because: 6 accidental connections, 339 users, 30% chance of becoming business critical.
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Customer Support built a customer health score with a formula in a comment