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App #1114 · 🇬🇧 the United Kingdom
Disaster score 462Rare
The Factory Floor built a product feedback database
🔥 Business critical
Users650
Departments2
Criticality10%
Money involved€544,685/yr
“It's faster this way.”— Regional Sales Lead
- Reason:
- Officially because the project has been 90% finished for 11 months. Built in 2 evenings and demonstrated immediately afterwards.
- Built by:
- Marco, a team lead
- Build time:
- 3 hours 56 minutes
- Built with:
- plain HTML and 1,900 lines of jQuery
- Database:
- a Docker volume called temp and a prayer
- Authentication:
- the secret is in Git history, so deleting it felt pointless
- Deployment:
- deployed into production because staging was broken
- Responsible:
- Chen, who only knows the frontend
- Documentation:
- a Jira ticket with 69 comments
- Security situation:
- a security review was scheduled for August and quietly cancelled
- Future disaster:
- It will discover the backups have never been restored.
Age: 13 days · originally expected to last 3 weeks · 2 owners so far · survived 1 reorganisation · last meaningful change 13 days ago
Rated rare mostly because: 650 users, €545k per year, 2 departments depend on it.
Current owner
Nobody has taken responsibility for this disaster.
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