The Process Excellence Team built a churn reason database

“We have a diagram.”— Finance Business Partner

Reason:

Allegedly because the CEO tested it on an iPad. Forked from a tutorial at 08:49 and never cleaned up.

Built by:

Jens, someone from Procurement

Build time:

2 hours 10 minutes

Built with:

an Electron app wrapping a website

Database:

a table called temp that has existed for 4 years

Authentication:

IP allow-list containing 0.0.0.0/0

Deployment:

running with 89% disk usage

Responsible:

Miriam, because their credit card pays for it

Documentation:

a Word document called Leads_new2.csv

Security situation:

the API key is shared by 14 applications

Future disaster:

It will become the source of truth in 4 months.

Age: 163 days · originally expected to last 2 months · 1 owner so far · last meaningful change 3 days ago

Rated common mostly because: 7 users, alive 3x longer than intended.