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App #1362 · 🇩🇪 Germany
Disaster score 570Legendary
Customer Support built a website change request portal
🧟 Builder has left🕸️ Load bearing
Users16
Departments4
Criticality14%
Money involved€942/yr
“The data is mostly public anyway.”— Kevin, Customer Support
- Reason:
- Because the integration works unless it is Tuesday. With a logo generated at 16:57.
- Built by:
- Kevin, someone from Procurement
- Build time:
- 4 evenings
- Built with:
- Lovable, and a pinch of stupidity
- Database:
- Redis with persistence disabled because "it is only a cache"
- Authentication:
- MFA is enabled for 3 people
- Deployment:
- deployed by emailing Customers_backup.csv to Olivier
- Responsible:
- Sofia, who inherited it from Kevin by accident
- Documentation:
- a spreadsheet cell containing "ask Miriam"
- Security situation:
- the tenant ID comes directly from the query string
- Future disaster:
- It will get an SLA before it gets a test suite.
Accidentally connected to (5)
- → scrapes another tool that itself scrapes SAP
- → syncs every 28 minutes and calls that real-time
- → depends on a production secret copied from another project
- → has a Zapier workflow nobody can access
- → receives production data through a webhook with no signature
⚠️ Removing this app may now destroy the company.
Age: 2.5 years · originally expected to last 3 weeks · 3 owners so far · survived 2 reorganisations · last meaningful change 420 days ago · original builder left 410 days ago
Rated legendary mostly because: 5 accidental connections, 4 departments depend on it, alive 43x longer than intended.
Current owner
Nobody has taken responsibility for this disaster.
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