Customer Support built a website change request portal

🧟 Builder has left🕸️ Load bearing

Users16

Departments4

Criticality14%

Money involved€942/yr

“The data is mostly public anyway.”— Kevin, Customer Support

Reason:: Because the integration works unless it is Tuesday. With a logo generated at 16:57.
Built by:: Kevin, someone from Procurement
Build time:: 4 evenings
Built with:: Lovable, and a pinch of stupidity
Database:: Redis with persistence disabled because "it is only a cache"
Authentication:: MFA is enabled for 3 people
Deployment:: deployed by emailing Customers_backup.csv to Olivier
Responsible:: Sofia, who inherited it from Kevin by accident
Documentation:: a spreadsheet cell containing "ask Miriam"
Security situation:: the tenant ID comes directly from the query string
Future disaster:: It will get an SLA before it gets a test suite.

Accidentally connected to (5)

→ scrapes another tool that itself scrapes SAP
→ syncs every 28 minutes and calls that real-time
→ depends on a production secret copied from another project
→ has a Zapier workflow nobody can access
→ receives production data through a webhook with no signature

⚠️ Removing this app may now destroy the company.

Age: 2.5 years · originally expected to last 3 weeks · 3 owners so far · survived 2 reorganisations · last meaningful change 420 days ago · original builder left 410 days ago

Rated legendary mostly because: 5 accidental connections, 4 departments depend on it, alive 43x longer than intended.

Admit this was you

Customer Support built a website change request portal