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App #1618 · 🇨🇦 Canada
Disaster score 352Rare

The Warehouse Office built a third CRM

🏛️ Older than the department
Users162
Departments2
Criticality6%
Money involved€3,530/yr
“It has a padlock icon.”— Kevin, The Warehouse Office
Reason:
Mainly because procurement needs three quotes for something costing €799. Quietly rolled out to three countries.
Built by:
Kevin, an intern
Build time:
43 minutes
Built with:
Make.com being used as infrastructure
Database:
an API that returns CSV
Authentication:
a URL 48 characters long, which counts as security
Deployment:
running on a laptop with 10% battery
Responsible:
Elena, who only knows the database
Documentation:
a Loom video recorded at 1.5x speed
Security situation:
the audit log also contains passwords
Future disaster:
It will make an audit take 5 extra weeks.

Accidentally connected to (2)

  • → depends on a file somebody overwrites every morning
  • → depends on email subject lines matching exactly

Age: 7.7 years · originally expected to last 7 days · 1 owner so far · survived 3 reorganisations · last meaningful change 420 days ago

Rated rare mostly because: 162 users, alive 400x longer than intended, 2 accidental connections.

Current owner

Nobody has taken responsibility for this disaster.

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