← Back
App #554 · 🇬🇧 the United Kingdom
Disaster score 570Legendary
Customer Support built an onboarding checklist tool
🕸️ Load bearing
Users13
Departments0
Criticality29%
Money involved€310,613/yr
“It's more of a proof of concept.”— Ravi, Customer Support
- Reason:
- Allegedly because the automation sends an email asking someone to do it manually. Built in 5 evenings and demonstrated immediately afterwards.
- Built by:
- Ravi, a field technician
- Build time:
- one weekend
- Built with:
- Vue, for personal reasons
- Database:
- an array.
- Authentication:
- a login screen that accepts any password
- Deployment:
- deployed every time Tobias remembers
- Responsible:
- Sofia, who only knows the database
- Documentation:
- a Loom video recorded at 1.5x speed
- Security situation:
- authorization happens entirely in the frontend
- Future disaster:
- It will outlive the vendor that was supposed to replace it.
Accidentally connected to (5)
- → uses Redis as permanent storage
- → depends on a file called latest.csv
- → downloads nightly exports from an SFTP server nobody monitors
- → writes into the finance database
- → reads from a read replica with write permissions
⚠️ Removing this app may now destroy the company.
Age: 22 days · originally expected to last 7 days · 2 owners so far · last meaningful change 22 days ago
Rated legendary mostly because: 5 accidental connections, €311k per year, 29% chance of becoming business critical.
Current owner
Nobody has taken responsibility for this disaster.
Claim responsibility