Customer Support built an onboarding checklist tool

“It's more of a proof of concept.”— Ravi, Customer Support

Reason:

Allegedly because the automation sends an email asking someone to do it manually. Built in 5 evenings and demonstrated immediately afterwards.

Built by:

Ravi, a field technician

Build time:

one weekend

Built with:

Vue, for personal reasons

Database:

an array.

Authentication:

a login screen that accepts any password

Deployment:

deployed every time Tobias remembers

Responsible:

Sofia, who only knows the database

Documentation:

a Loom video recorded at 1.5x speed

Security situation:

authorization happens entirely in the frontend

Future disaster:

It will outlive the vendor that was supposed to replace it.

Age: 22 days · originally expected to last 7 days · 2 owners so far · last meaningful change 22 days ago

Rated legendary mostly because: 5 accidental connections, €311k per year, 29% chance of becoming business critical.