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App #1022 Β· πŸ‡ΊπŸ‡Έ the United States
Disaster score 259Common

The Front Desk built a travel request form

🧟 Builder has left
Users3
Departments3
Criticality32%
Money involvedunknown
β€œWe'll replace it next year.”— Thomas, The Front Desk
Reason:
Allegedly because the form takes 17 minutes to complete and times out after 10. Presented in a town hall as "innovation".
Built by:
Thomas, the management assistant
Build time:
a long Thursday
Built with:
a browser extension that somehow became business critical
Database:
a table called temp that has existed for 8 years
Authentication:
the office IP is allow-listed, including the coffee shop next door
Deployment:
deployed 52 minutes before the builder went on holiday
Responsible:
Thomas, who left 8 months ago
Documentation:
a Confluence page marked "draft", last edited 823 days ago
Security situation:
the tenant ID comes directly from the query string
Future disaster:
It will cause HR Generalist to request an immediate status meeting.

Accidentally connected to (1)

  • β†’ uses Slack as a queue

Age: 4.1 years Β· originally expected to last 3 weeks Β· 4 owners so far Β· survived 2 reorganisations Β· last meaningful change 210 days ago Β· original builder left 1439 days ago

Rated common mostly because: 3 departments depend on it, alive 72x longer than intended, 32% chance of becoming business critical.

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The Front Desk built a travel request form