Sales built a second CRM

“We have a backup somewhere.”— IT Service Desk

Reason:

Allegedly because someone called it "basically just CRUD". With 2 tests, all skipped.

Built by:

Thomas, a warehouse supervisor

Build time:

one weekend

Built with:

Airtable plus four Zapier zaps and one mystery webhook

Database:

Jira custom fields, somehow

Authentication:

the security review was postponed until after launch

Deployment:

hosted in Marco's Azure subscription

Responsible:

Tobias, because their credit card pays for it

Documentation:

comments in the code explaining what the code used to do

Security situation:

CORS is set to * because it fixed the issue

Future disaster:

It will email the entire customer list to one customer.

Age: 19 days · originally expected to last 3 weeks · 1 owner so far · last meaningful change 19 days ago

Rated rare mostly because: €430k per year, 4 accidental connections, 12% chance of becoming business critical.