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App #1483 Β· πŸ‡ΊπŸ‡Έ the United States
Disaster score 464Rare

Whoever Asked First built a ticketing system pretending to be a CRM

🧟 Builder has left
Users505
Departments1
Criticality19%
Money involved€5,517/yr
β€œSupabase probably handles that.”— Elena, Whoever Asked First
Reason:
Officially because the official form has 58 fields and not the one that matters. With 2 users, one of whom is the CEO.
Built by:
Elena, an intern
Build time:
27 minutes
Built with:
Python and a cron job on a laptop
Database:
a SharePoint list with 21,721 items
Authentication:
everyone uses the admin account
Deployment:
deployed from Thomas's laptop
Responsible:
Elena, who left 16 months ago
Documentation:
none, but the variable names are "pretty clear"
Security situation:
debug mode is enabled in production
Future disaster:
It will get rewritten, producing exactly the same system.

Accidentally connected to (3)

  • β†’ depends on an Excel macro
  • β†’ runs only if the previous job finished before 06:00
  • β†’ posts into a Slack channel that was archived

Age: 2.7 years Β· originally expected to last 3 weeks Β· 1 owner so far Β· survived 2 reorganisations Β· last meaningful change 210 days ago Β· original builder left 43 days ago

Rated rare mostly because: 505 users, 3 accidental connections, alive 47x longer than intended.

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Whoever Asked First built a ticketing system pretending to be a CRM