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App #281 ยท ๐Ÿ‡ฌ๐Ÿ‡ง the United Kingdom
Disaster score 410Rare

Marketing built an incident log nobody logs incidents in

Users402
Departments2
Criticality30%
Money involvedโ‚ฌ0/yr
โ€œWe'll add tests later.โ€โ€” Elena, Marketing
Reason:
Honestly? Because the process owner is Thomas, who has never used the time tracking system. Quietly rolled out to five countries.
Built by:
Elena, someone from Procurement
Build time:
1 hours 12 minutes
Built with:
an Electron app, for a form
Database:
an in-memory dictionary. Restarts are exciting.
Authentication:
MFA is disabled because somebody lost their phone
Deployment:
hosted in a cloud region nobody intended to use
Responsible:
whoever still has the admin password
Documentation:
a Confluence page marked "draft", last edited 209 days ago
Security situation:
the security review consisted of opening DevTools
Future disaster:
It will fail during the year-end close.

Accidentally connected to (4)

  • โ†’ imports yesterday's export because today's is not ready yet
  • โ†’ depends on a production secret copied from another project
  • โ†’ depends on email subject lines matching exactly
  • โ†’ syncs with Leads_old.xlsm on a shared drive

Age: 259 days ยท originally expected to last 3 months ยท 1 owner so far ยท survived 1 reorganisation ยท last meaningful change 3 days ago

Rated rare mostly because: 402 users, 4 accidental connections, 30% chance of becoming business critical.

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Marketing built an incident log nobody logs incidents in